A Spa should cater to all your senses, at Skindulgence we do...

SMELL The awesome aromas of all our incredible skin & body care products

TOUCH Of course, almost every treatment entails some form of massage

SIGHT The unique shapes, design & colours of our facility

SOUND Drift away to another world with relaxing sounds

TASTE Enjoy complimentary beverage or Catered Spa Cuisine and Candy Treats

Skindulgence Spa Etiquette

CHILDREN
~ Our Spa does not cater to young children. In order to maintain a peaceful & tranquil environment for all our guests, including you, we kindly request they NOT accompany you during an appointment, unless they are having a Spa treatment in which case they need to be accompanied by an adult.

ARRIVAL TIME
~ Please arrive at least a 10 mins prior to your appointment time. This will ensure that you have time to check in, unwind in our lounge while you enjoy a beverage of choice. Arriving late will deprive you of precious treatment time. If at all possible, a phone call is always appreciated. In the instance you are delayed we shall do our best to accommodate, however your treatment time may need to be shortened to avoid delaying our next guest.

As Newport Village is a busy complex, parking at ground level is not always easy to find. However, we have plenty of complimentary underground parking & if your appointment is longer than an hour we highly recommend you park there. Parking is patrolled.

SPA RESERVATIONS
~ Similar to a fine hotel, treatment times are reserved especially for you. Therefore, any multiple appointments longer than 1 1/4 hour must be guaranteed with a credit card or prepaid. Please note your credit card will not be billed unless we have less than 48 hours cancellation notice, at which time your card would be billed 50% of the service booked. We thank you for your understanding that we earn our living by reserving time for our clients.

SPA PACKAGES
We kindly request that Spa Packages NOT be substituted. If, however you were gifted a package you did not love, you have the option to use the original dollar value amount towards any other a la carte services from our service menu.

GIFT CERTIFICATES
~ All gift certificates are non-refundable & have NO CASH value. When using a certificate to make a reservation, please quote the certificate number on the bottom. Please be aware when using your certificates, no shows or less than 48 hours cancellation notice will result in the certificate being REDEEMED NO exceptions please. All certificates are valid for 10 months & not valid in December. Face value of certificate can be used for services or product or combination there of. If you wish to transfer your certificate to someone else or a re-issue of a certificate is needed, a $5.00 fee will be charged. Thank you for your consideration.

CELL PHONES & PAGERS
~ Whenever possible in the Spa environment, please turn your phones off or switch them to vibration mode so as not to disturb other guests.

SPA WEAR
~ When necessary, clients will receive a garment bag in which to place their clothing & personal items. To avoid any loss, leave your valuables at home. When having body treatments, kindly bring along a change of under garments. For a pedicure, remember to bring open toed sandals.

GRATUITIES
~ Gratuities are NOT included in our pricing & therefore are left to the discretion of our guests. Kindly note our software program does not allow us to process gratuities as part of a Visa or MasterCard bill.

SPA PACKAGES
~ We kindly request that Spa Packages NOT be substituted & that they are redeemed in one appointment. If you do not wish to have the services you were given, we encourage you to try something new & exciting! You can turn a specific package into a dollar amount for you to use towards anything you choose.

CORPORATE INCENTIVE BUYING PROGRAM
Reward your staff & clients for their loyalty. Nothing says Thank you like a pampering spa certificate from Skindulgence. Call us, we would be happy to assist in putting something special together... gift wrapped ready to give!

GROUP BOOKINGS
We welcome group bookings! A credit card is needed to hold all reservations for multiple bookings. At least 7 days cancellation notice or minimum charge will apply. For groups larger than 4 a 50% deposit is required 7 days prior to appointment.

Prices subject to change and do not include GST.